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"I'm constantly impressed with the knowledgeableness and friendliness of every customer service representative I speak with. I'm absolutely thrilled with Pemco. If only other processors would follow your example!"
-Pittsford Federal Credit Union
Customer Service
Overview
Implementation
Training
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Training

Knowledge is power. That's why Pemco training doesn't end after your conversion or implementation. We'll keep you armed with great ideas and useful information. We hold regular instructional activities at your institution, online, and at regional training events.

The Training Department frequently offers the following online courses for our customers. You may request instruction on other topics.

  • PowerLink Online
  • OnDemand
  • Reports (often combined with the OnDemand class)
  • Your Role in Chargebacks (for customers who use Pemco's chargeback services)
  • Award Programs
  • Balancing

Each class is tailored as much as possible to the needs of the particular financial institution being trained. Contact Training to schedule a class.

Don't miss the annual Family Reunion that brings together speakers, vendors, and our in-house training staff for an enjoyable educational experience. At this event we offer chargeback training and a general learning lab.

Roundtable Logo

Learn and share the best practices for building a rock solid card portfolio. We're holding sessions across the nation for our customers. Attendees can win a $25 Visa gift card by providing via e-mail a description of a recent marketing campaign and its results. Lunch and continental breakfast is provided. (Hotel locations and online registration coming soon.)

Register now: Roundtable registration

All sessions begin 8:30 a.m with breakfast. The roundtables begin at 9:00 a.m. and end at 4:00 p.m.

May 30  -  Baton Rouge, Louisiana
Baton Rouge Marriott
5500 Hilton Avenue
Baton Rouge, Louisiana 70808
Toll-free: 1-800-228-9290

June 20  -  Boston, Massachusetts
Doubletree Guest Suites Boston
400 Soldiers Field Road
Boston, Massachusetts 02134
Toll-free: 1-800-222-8733
Group rate is under "Pemco"
$199.00 per night/Reservation cut-off, Wednesday 5/21/2008

September 26  -  Seattle, Washington
Hotel TBA

October 17  -  Salt Lake City, Utah
Hotel TBA

November 14  -  Anaheim, California
Hotel TBA

If your plans change after registering, please notify us one week prior to the event to avoid a $50 cancellation fee. Also, we may cancel a roundtable if fewer than 10 people have registered within 21 days of the event.

For more information, contact your Account Representative or Carol Simpson.


Pemco Online Training
If you have scheduled an online training session, this is your link to access the session: Web-based training.