-Credit Union 1
Testimonials"I want to ask you to share with me your secret in hiring employees. The team who worked with us on our conversion was absolutely wonderful. They not only know the product, they were very patient with us through the entire process, followed up continuously, and the onsite training was done with ease. I don't think we were just so very lucky to get the four greatest employees at Pemco. I have to assume their commitment and professionalism is indicative of the culture of your company." "Our credit union used to process with a card processing competitor of yours. We had upwards of $38,000 in dispute write-offs in 2000 alone. We just thought that was the way it was going to be." "We were wrong." "In July 2001 we joined Pemco. We had an increase of $12.8 million in total sales. But in the first six months processing with Pemco, our dispute write-offs dropped 32 percent!" "If not for your dedicated staff and the PRISM fraud tool, we would have lost a lot more money in write-offs. Thanks, Pemco for all the great service you give us." "You guys rock! I really, really love Pemco. Since I switched to Pemco, I made more in interchange income from May 15 to Oct. 31 than I did all last year!" "Plus, I was losing almost $7,000 a year with my merchant program.Now I'm making money on my merchant program and it isn't costing me a thing!" "My only regret is that I didn't find out about you sooner." "Thanks from the bottom of my now-deep interchange income pockets." "The customer service we receive from Pemco has always been above and beyond my expectations. Doing business with a company that is located across the country and in a different time zone has not caused a problem for us. Pemco went as far as hiring a customer service representative whose hours are adjusted to fit our needs. This is one example of how Pemco exceeded our expectations." "Pemco is one of our best business partners. They continuously improve their products -- before we ask them to. Their service is unmatched." - Corporate America Family Credit Union "This is the kind of exceptional service that most service providers are lacking in today's market. I am very glad to see that Pemco is different and really cares about its clients. Again, I can not say thank you enough." "I'm constantly impressed with the knowledgeableness and friendliness of every customer service representative I speak with. Whether it's a technical question or a chargeback concern, I'm always amazed at how quickly I'm given reliable support. I'm absolutely thrilled with Pemco. If only other processors would follow your example!" "It doesn't matter who you get when you call [Pemco's] customer service department. They're all great. I talk you guys up whenever I can." "Just a note to tell you how wonderful Pemco's support group has been to us. Every time I call, they have been extremely pleasant and have gone out of their way to help me. We really appreciate it." "I've suggested to other vendors that they act like Pemco." |
