Testimonials
"I want to thank you and your staff for keeping on top of our card fraud in the last few days. They have gone above and beyond the call of duty keeping up with the numerous calls they've had to make to our cardholders. They have done a wonderful job informing our members of what's going on. It's a relief to know our cards are in good hands with the Greatest Risk Management Team ever! Great job guys.
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-Numerica Credit Union
"I can't thank you enough for following up and providing us with the detailed risk management information. Just another reason to love Pemco and the folks that work there. PEMCO FOR LIFE!"
-Pelican State Credit Union
"The conversion to Pemco proved to be an excellent decision based on efficiency, attention to detail, and excellent customer service. Pemco representatives are professional and reliable. We would recommend Pemco to others."
-Point Breeze Credit Union
"Our only regret is that we did not convert our card processing to Pemco sooner. Pemco's customer service is like no other. The solutions they offer for award points, gift cards and fraud protection are superior to others in the card processing industry "
-Operating Engineers #3 Federal Credit Union
"I want to ask you to share with me your secret in hiring employees. The team who worked with us on our conversion was absolutely wonderful. They not only know the product, they were very patient with us through the entire process, followed up continuously, and the onsite training was done with ease. I don't think we were just so very lucky to get the four greatest employees at Pemco. I have to assume their commitment and professionalism is indicative of the culture of your company."
-Shell New Orleans Federal Credit Union
"Our credit union used to process with a card processing competitor of yours. We had upwards of $38,000 in dispute write-offs in 2000 alone. We just thought that was the way it was going to be.
"We were wrong.
"In July 2001 we joined Pemco. We had an increase of $12.8 million in total sales. But in the first six months processing with Pemco, our dispute write-offs dropped 32 percent!
"If not for your dedicated staff and the PRISM fraud tool, we would have lost a lot more money in write-offs. Thanks, Pemco.
-University Federal Credit Union
"You guys rock! I really, really love Pemco. Since I switched to Pemco, I made more in interchange income from May 15 to Oct. 31 than I did all last year! My only regret is that I didn't find out about you sooner. Thanks from the bottom of my now-deep interchange income pockets."
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"About our ATM conversion: the implementation coordinator did an amazing job. She took care of everything and held my hand through the whole process! She made all the paperwork as easy as possible for me, practically filled all of it out so all I needed to do was sign, and she took care of all the processor coordinating and testing.
"The trainer was fabulous while she was here for the conversion. She was so patient with us. She knew her stuff and I was very impressed with how smooth and easy she made it all seem! Once again, I must say that PEMCO ROCKS!!!!!!!!!!!!!!!!"
-Eastern Utah Community Credit Union
"The customer service we receive from Pemco has always been above and beyond my expectations. Doing business with a company that is located across the country and in a different time zone has not caused a problem for us. Pemco went as far as hiring a customer service representative whose hours are adjusted to fit our needs. This is one example of how Pemco exceeded our expectations."
-Veridian Credit Union
"Pemco is one of our best business partners. They continuously improve their products -- before we ask them to. Their service is unmatched."
- Corporate America Family Credit Union
"This is the kind of exceptional service that most service providers are lacking in today's market. I am very glad to see that Pemco is different and really cares about its clients. Again, I can not say thank you enough."
-Foothills Federal Credit Union
"I'm constantly impressed with the knowledgeableness and friendliness of every customer service representative I speak with. Whether it's a technical question or a chargeback concern, I'm always amazed at how quickly I'm given reliable support. I'm absolutely thrilled with Pemco. If only other processors would follow your example!"
-Pittsford Federal Credit Union
"It doesn't matter who you get when you call [Pemco's] customer service department. They're all great. I talk you guys up whenever I can."
-Bay Federal Credit Union
"Just a note to tell you how wonderful Pemco's support group has been to us. Every time I call, they have been extremely pleasant and have gone out of their way to help me. We really appreciate it."
-Credit Union 1
"I've suggested to other vendors that they act like Pemco."
-Mountain America Credit Union